We're Here to Help
Questions about your order? Need help choosing the perfect style? Our friendly team responds within a few hours.
Email us directly
support@canvasmypet.appMonday – Friday, 9am – 6pm EST
We respond to all messages within 24 hours
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Quick Help
Common questions we can answer right now
Where's my order?
Check your email for tracking updates, or reply to your order confirmation and we'll look it up for you.
Can I change my order?
If your canvas hasn't shipped yet, we can usually make changes. Email us ASAP with your order number.
Which style should I choose?
Upload your photo and preview all 6 styles! If you're still unsure, we're happy to give recommendations.
Is this a good gift?
Absolutely! Pet portraits are one of the most meaningful gifts you can give a pet lover. We even offer gift-ready packaging.